
Oh MBTA, why are you so, so, so wrong all the time? We read in Brian McGrory's column today in the Globe that the T is unveiling a new "courtesy campaign" to address employee and customer rudeness.
Now, we know about rudeness (both receiving and dispensing), and more good feelings on public transportation would surely be a good thing. But when the state's secretary of transportation says, "The public isn't going to ride if we're rude," someone has to bring a little reality into the game: The T is on the verge of raising fares while cutting back service; Roxbury was long ago promised a T line and instead got a bus pretending to be a train; the Green Line continues to be an antiquated, slow-moving nightmare; and the much-vaunted Charlie Ticket system is more complication than benefit and has no plans to let Bostonist get from the Red Line to the Blue Line without paying or changing twice - and you can't even take pictures! (Is that not enough transit-related gripes for you? Don't worry - there are more out there.) Courtesy may be a nice thing, but no one elects to leave the car home and take the T for the ambience.
Maybe, instead of having undercover T employees give out $2 Dunkin Donuts gift certificates to especially nice passengers (which is apparently part of the plan), they could give out tokens. Wait - if they gave out tokens and you wanted to get on at the airport, you couldn't, so maybe they should give out Charlie Tickets. Except then you couldn't get on at Central Square. And anyway, the tokens would be a waste if you needed to take the bus. Maybe they should just give people two dollars in change with at least a few dimes and nickels so there would be exact change for the bus.
Photo: A courtesy sticker on a New York City bus. The MBTA's courtesy campaign will include similar signs urging riders to give up their seats to people in need. Hopefully, if the MBTA uses the same phrase as New York's MTA, they'll have the good sense to end it with a question mark.


